IT2043 KNOWLEDGE MANAGEMENT

IT2043 KNOWLEDGE MANAGEMENT L T P C
3 0 0 3
UNIT I KNOWLEDGE MANAGEMENT 9
KM Myths – KM Life Cycle – Understanding Knowledge – Knowledge, intelligence –
Experience – Common Sense – Cognition and KM – Types of Knowledge – Expert
Knowledge – Human Thinking and Learning.
UNIT II KNOWLEDGE MANAGEMENT SYSTEM LIFE CYCLE 9
Challenges in Building KM Systems – Conventional Vrs KM System Life Cycle (KMSLS)
– Knowledge Creation and Knowledge Architecture – Nonaka’s Model of Knowledge
Creation and Transformation. Knowledge Architecture.
UNIT III CAPTURING KNOWLEDGE 9
Evaluating the Expert – Developing a Relationship with Experts – Fuzzy Reasoning and
the Quality of Knowledge – Knowledge Capturing Techniques, Brain Storming – Protocol
Analysis – Consensus Decision Making – Repertory Grid- Concept Mapping –
Blackboarding.
UNIT IV KNOWLEDGE CODIFICATION 9
Modes of Knowledge Conversion – Codification Tools and Procedures – Knowledge
Developer’s Skill Sets – System Testing and Deployment – Knowledge Testing –
Approaches to Logical Testing, User Acceptance Testing – KM System Deployment
Issues – User Training – Post implementation.
UNIT V KNOWLEDGE TRANSFER AND SHARING 9
Transfer Methods – Role of the Internet – Knowledge Transfer in e-world – KM System
Tools – Neural Network – Association Rules – Classification Trees – Data Mining and
Business Intelligence – Decision Making Architecture – Data Management – Knowledge
Management Protocols – Managing Knowledge Workers.
TOTAL: 45 PERIODS
32
TEXT BOOK:
1. Elias.M. Award & Hassan M. Ghaziri – “Knowledge Management” Pearson
Education 2003.
REFERENCES:
1. Guus Schreiber, Hans Akkermans, Anjo Anjewierden, Robert de Hoog, Nigel
Shadbolt, Walter Van de Velde and Bob Wielinga, “Knowledge Engineering and
Management”, Universities Press, 2001.
2. C.W. Holsapple, “Handbooks on Knowledge Management”, International Handbooks
on Information Systems, Vol 1 and 2, 2003